Caller: "Yes, hello. I am hoping you can help me with my service."
Company: "What seems to be the issue, Ma'am?"
Caller: "I'm not getting any cable signal - it's not working - I can't watch my shows."
Company: "I see. What's your account number, social security number, phone number, and address?"
Caller: "I'll get all that..."
[4 minutes later, after finally conceding she has an account]
Company: "Thanks for inquiring with us today about your signal issue. I'll check a few things right now... Everything looks fine on our end, Ma'am."
Caller: "No one else has called about problems in the building?"
Company: "No, Ma'am. It's ship-shape."
Caller: "You're sure everything in the building, inside and out looks good?"
Company: "Yes, Ma'am. Please check with your TV support center for issues that maybe causing this problem. and have a great day."
Caller: "Oh, alright. I'll ask my son to come over and look at it. Thanks [click]..."